Can I edit an approval Policy?

• Yes you can. To edit a policy, simply navigate to the desired policy and click on the triple-dot icon under the "Action" section to select edit policy.
  
  

Can the business owner be an approver?

• Yes, the business owner can be selected as an approver when creating a payout policy.
  
  

What happens when I deactivate a policy and then reactivate it again?

• Deactivating a policy suspends the workflow for all amounts attached to that policy. However, upon reactivation, the workflow will be re-instated for all future amounts associated with the policy.
  
  

Can I have multiple roles assigned to a user?

• To give an extra role to an existing team member, simply click on the three dots next to their name and select "edit team member".
  
  

I want to change my phone-number assigned to my profile

• Please send us a mail at support@tryduplo.com
  
  

How would I know a payout that has approvers assigned?

• You’ll get a success page like the one below;
  

  
  

How do I know when my payment has been partly or fully approved?

• You can check the status of a transaction by clicking on it and then selecting "Approvers". If the transaction has been partially approved, you will see it. If it has been fully approved, payment is automatically processed.
  
  

Can I add my existing team members to the Workflow?

• Yes, you can.

• However, you will need to ensure they have the expected roles for the workflow i.e. Initiator, approver, payer, etc. If you will like to change your team member roles, please send us a mail at support@tryduplo.com.